Salesforce on Alibaba Cloud
Overview
Together Alibaba Cloud and Salesforce bring the world-renowned CRM (Customer Relationship Management) platform to China, including Social Commerce, Sales Cloud, Service Cloud, and the Salesforce platform.
Salesforce connects your marketing, sales, commerce, customer service and IT teams with Customer 360, an integrated CRM platform, to power your connected applications as a complete service and management suite. It enables teams to work together from anywhere to deliver a superior customer experience and explore new opportunities.
Product Family
Social Commerce
Salesforces Social Commerce (SSC) is a headless commerce platform that helps brands manage and unify e-commerce channels including websites, mobile applications, and mini-programs. It brings a 360° customer view to improve customer experience, and drive brands' business growth in China.
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Sales Cloud
Sales Cloud (sales management system software) enables sales teams to easily manage leads, track progress, and automate the sales process easily to close more deals faster.
Coming Soon
Service Cloud
Service Cloud (service platform) customer service software includes features such as case management, customer access across all channels, integration with legacy data systems, pre-built integrated applications, ticket management, knowledge base, and queue management.
Coming Soon
Platform
The Salesforce Platform (cloud platform) is an application development platform that extends the scope and functionality of CRM. With simple drag-and-drop operations, you can create applications that automate business processes and help customers find important information.
Coming SoonLearn more about Salesforce on Alibaba Cloud
Contact SalesFeatures
Product Catalog
Manage products, categories, inventory, and pricing in the Salesforce Social Commerce console, and quickly set up and update product categories on the go
Browse
Support standard browsing features such as browsing, favorites, filter, and search across multiple storefronts
Purchase
Support standard shopping features such as shopping cart, integrated local payment systems, order management, and notifications
Contact Management
Deliver a tailored sales experience with in-depth contact and customer management
Business Opportunity Management
Track sales opportunities and progress with a rich schedule of customer activities
Sales Prediction
Get an accurate picture of your revenue growth and make sales predictions with data-driven insights
Process Automation
Simplify and automate daily sales tasks such as campaign tracking, email alerts, and workflows
Mobile CRM
Support sales with a mobile app that lets you access, manage and update your CRM data without restrictions of time and location
Intelligent Revenue Increase
Increase predictable revenue by measuring pipeline accuracy in real-time and optimizing the entire revenue lifecycle
Customer Service Console
Provide customer service from one screen in an easy-to-use service console with built-in productivity tools and a 360° view of each customer
Automated Business Process
Create end-to-end workflows to automate and extend repetitive business processes with simple drag-and-drop
Case Management
Match cases faster by combining automated processes with easy access to complete details, context, and history of each case and related customer interaction
Event Management
Ensure quick troubleshooting through workflows that identify, track, and fix issues when major errors occur
Knowledge Management
Match cases and maximize customer service productivity quickly with recommended articles and optimized article search
Omni-Channel Match
Match cases from any channel (SMS, chat, social, email, and voice files) automatically to the right customer service based on skill sets and expertise
Reports and Analysis
Improve teamwork efficiency with customizable dashboards that monitor customer service performance, key KPIs, and channel usage from anywhere, anytime
Phone Service and Voice Calls
Resolve phone cases faster with AI-powered productivity tools by integrating cloud phone services into the service console
Video Support Service
Provide live video support to gain valuable face-to-face time with customers to ensure a positive and personal customer experience
Team Management
Forecast workloads, optimize team schedules, and provide your customer service agents with the right skills through on-demand training with the help of AI
Mobile Apps
Make enterprise applications immediately mobile-enabled
Artificial Intelligence
Deliver a personalized experience through artificial intelligence
Data Protection
Encrypt sensitive data, monitor applications and data usage, automate security policies and run compliance audits
Privacy and Identity
Manage identity and authentication with support for self-help registration, customizable landing page, single sign-on (SSO), and password-less login.
Community
Create social websites and applications to connect to business data quickly and securely and bring your customers together
Builder
Build applications and innovate faster with a low-code development platform that can transform spreadsheets into cloud apps, create seamless interactions with automated processes, customize experiences with configurable components, and build mobile-first apps in minutes
Learn more about Salesforce on Alibaba Cloud
Contact SalesWhy Alibaba Cloud
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Compliance
Store data locally in China to help companies meet the requirements associated with evolving local regulations
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Security
Ensure the security of your data regardless of restrictions on location and time with enhanced controls and end-to-end encryption
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Scalability
Grow your business in China on Alibaba Cloud's powerful public cloud infrastructure that supports your increasing workloads with ease
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Compatibility
Migrate confidently to Alibaba Cloud with the customized applications you built on and integrated with Salesforce
Security and Compliance
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CSA STAR -
ISO 27001 -
SOC2 Type II Report -
C5 -
MLPS 2.0 -
MTCS
